🍰 Miann FAQ
About Miann
Q: What is Miann?
Miann is our love letter to desserts — a Chocolate Workshop, patisserie and gelato atelier rolled into one, crafting indulgent, hand-made sweets using the finest ingredients and bean-to-bar chocolate made in New Zealand. Every creation is made with care, creativity, and respect for the craft.
Q: Where are you located?
You can visit us at Miann Britomart and Miann Ponsonby Central, Auckland. Each space has its own unique dessert experience from plated creations to our signature gelato, macarons, and drinking chocolate.
Ordering & Pickup
Q: How can I place an order?
You can order directly through our website or visit any Miann patisserie. For larger or custom orders, contact us via email or Instagram DM — our team will be happy to help.
Q: Do you offer same-day pickup?
Yes, many of our desserts, gelato tubs, and macarons are available for same-day pickup at our stores, depending on availability. You can choose from our Pastry Showcases in each store.
Q: How much notice do you need for whole cakes or special desserts?
We recommend at least 48 hours’ notice for whole cakes.
Products & Ingredients
Q: Do you make your own chocolate?
Yes! Our chocolate is made from scratch — roasted, ground, and tempered in-house using cacao beans sourced ethically from small farms around the world.
Q: Are your products gluten-free or vegan?
We offer a rotating selection of desserts with no added gluten, we do use flour in the kitchen so there is always a possibility of traces. Please check with our team when ordering — we’re always happy to guide you to the right treat. We have vegan sorbets and our Dark Hot Chocolates can be made with plant based milks.
Q: Do you use natural ingredients?
Always. We never compromise on quality, No artifical flavourings, Just real fruit, pure chocolate, and honest craftsmanship.
Events & Wholesale
Q: Can I order Miann desserts for events or catering?
Absolutely! From weddings and birthdays to corporate events, we can create bespoke desserts, petit gateaux, and gelato bars to match your theme.
Q: Do you offer wholesale or collaborations?
Yes, we love creative partnerships. Whether you’re a café, restaurant, or brand looking to feature Miann desserts, reach out to us for collaboration details.
Visiting Miann
Q: Do you take bookings?
Our patisseries operate on a walk in basis.
Q: Do you serve hot drinks?
Yes — our crafted hot chocolates and signature drinking chocolates are made from our own bean-to-bar chocolate. We also serve a curated range of teas and coffees.We offer Coffee late into the night.
Q: Are your stores child-friendly?
Of course! We welcome families and have options little ones love — from gelato to desserts that spark joy for every age.
Sustainability & Values
Q: Where do you source your ingredients?
We support local farmers and suppliers wherever possible and ensure all imported ingredients, especially cacao, are ethically sourced with no child labour.
Q: What do you do to reduce waste?
We focus on small-batch production to avoid over-making, use recyclable and compostable packaging, and continuously look for ways to make our processes more sustainable.
Contact Us
If you can’t find what you’re looking for, please reach out —
📧 brian@miann.co.nz
đź“Ť Visit us at our Auckland patisseries
📱 Follow us on Instagram for the latest creations
