FAQs

We have two stores in Auckland — Miann Britomart at 37 Galway St, Britomart, and Miann Ponsonby at Ponsonby Central, 136 Ponsonby Rd. Both stores are wheelchair accessible.

No booking required — both stores operate on a walk-in basis. Just come in and find a seat. We have plenty of seating available at both locations.

Britomart has several public car parks nearby, and the area is well served by public transport. Ponsonby Central has on-site parking available.

Yes — both Miann Britomart and Miann Ponsonby are fully wheelchair accessible.

Yes — you can order online at miannchocolatefactory.com. We offer delivery for shelf-stable products such as our craft chocolate bars. Cakes, petit gâteaux, and fresh patisserie items are available for in-store pickup only.

Yes — many of our desserts, gelato, macarons, and cabinet items are available same-day at both stores, subject to availability. Visit us in store or check the website for what's available to order online.

We recommend at least 48 hours notice for whole celebration cakes. Some items may require more time depending on complexity — check individual product pages for details when ordering online.

We don't offer custom or bespoke cakes. Our celebration cake range is available to order online or in store — take a look at what we have, and we think you'll find something worth celebrating with.

Yes — we offer corporate gifting and bulk ordering, particularly for our craft chocolate bars. Get in touch with us at eat@miann.co.nz to discuss your requirements and we'll be happy to help.

It means we make our chocolate entirely from scratch — starting with raw cacao beans rather than buying pre-made chocolate and remelting it. We source ethically grown cacao from the Solomon Islands, Papua New Guinea, and Peru, then roast, stone grind, and craft it into bars at our Ponsonby factory. Every step happens in-house, in Auckland.

All of our chocolate is made at our Ponsonby Central factory. We started making chocolate at our Morningside store, and when that lease ended we moved the entire factory operation to Ponsonby — where it's been ever since.

Our dark chocolate bars are dairy free and vegan friendly. Our milk and white chocolate bars contain dairy. Full ingredient and allergen information is listed on each product page.

A Bar Apart is a New Zealand certification for bean-to-bar chocolate makers committed to transparency about their cacao sourcing and production process. Miann is a proud founding member, launching on World Chocolate Day — 7 July 2026. Find out more at abarapart.co.

Absolutely — our hot chocolates and drinking chocolates are made using our own bean-to-bar chocolate. We also serve coffee and a curated range of teas, available late into the evening at both stores.

Yes — many of our cakes and petit gâteaux are gluten free, as are all of our dark chocolate bars. Allergen information is listed on each product page. If you're unsure, please ask a member of our team in store.

The majority of our range is halal friendly. The gelatine we use across our products is halal certified. There are one or two items that are exceptions — please check individual product pages for allergen and certification details, or ask in store.

Our dark chocolate bars are all dairy free. Some patisserie items may also be dairy free — check individual product pages for details. Please ask in store if you need further guidance.

We use nuts across a range of our products and our kitchen handles nuts regularly. While we take care in our production, we cannot guarantee a nut-free environment and traces may be present in any product. Customers with nut allergies visit at their own risk. Please speak to our team in store if you have any concerns.

Yes — gift vouchers are available to purchase in store at both Miann Britomart and Miann Ponsonby. They make a beautiful gift for any occasion.

Yes — our craft chocolate bars are particularly popular for corporate gifting. Get in touch at eat@miann.co.nz to discuss bulk orders and gifting options for your team or clients.

Email us at eat@miann.co.nz or send us a message on Instagram @miannchocolatefactory. We're a small team so we'll get back to you as soon as we can.

Yes — we love working with like-minded businesses. Whether you're a café, restaurant, or brand interested in featuring Miann products, reach out to us at eat@miann.co.nz and let's talk.